Refund Policy

How billing works (so this is fair)

You get 30 days free. You are not charged for the trial.

After the trial, you use a paid month first. The invoice is issued when that month of use is over. You pay for time you already had. You never pay in advance for a month you have not used yet.

Example: trial ends 1 March. You use 1–31 March on a paid plan. You are billed for March after 31 March. You use April. You are billed for April after April ends.

We do not store your card number or payment details. Stripe and Paddle take the payment. We only keep the result: the plan, the amount, and whether it went through.

No refunds

Because you only pay after you have already used the month, that invoice is for service already delivered. We do not refund it. There is nothing unused to give back.

The 30-day trial is the window to decide if the product fits. If you do not want a paid month, stop using a paid plan when the trial ends — you will not be invoiced for a month you did not start.

Unpaid invoices

If you used a paid month and do not pay the invoice, you have 14 days. After that, the first 10 profiles keep launching and newer ones wait until the bill is paid. We do not delete the profiles on your computer.

Charge errors

If we billed the wrong amount or billed a month you never used, write [email protected] with the dates. We will correct a genuine billing error. That is not a “change of mind” refund for a month you already ran.

Site bans

A ban on Facebook, Google, or any other site is not a defect in Phantom Profile and is not grounds for a refund of a month you already used.